To buy a ticket, select the event you wish to attend and click the Buy Ticket button. Then choose the number of tickets, the preferred price category, and seats (if applicable). Enter the required user details and payment information, then complete the order by clicking the Pay Now button. After a successful payment, you will receive a purchase confirmation along with your electronic tickets at the email address you provided.
You do not need to have an account in advance to buy a ticket. Upon your first purchase, an account will be automatically created where all your tickets will be stored. You can access your account by entering your email address or phone number and following the login steps.
Currently, the platform accepts payments by credit and debit cards, as well as through systems such as ePay and EasyPay. Bank transfers are not available at this time. All available payment methods will be displayed during the checkout process.
Yes, if you have a promotional code, you can enter it in the designated field during checkout. After entering the code, the system will automatically apply the discount if the code is valid.
You can buy up to 15 tickets per order, unless a specific limit is stated for the respective event. The limit will be clearly shown during the order process.
After a successful order, you will receive an email containing a confirmation as well as your electronic tickets. If you do not receive an email within 30 minutes, please check your Spam folder or contact us using the provided contact details for assistance.
All fees, including administrative or other charges, will be clearly displayed on the final step before completing the purchase. The total price will include all fees and will be clearly shown before payment.
To receive an invoice, send a request to the email address listed in the Contacts section. Make sure to provide the order number, company details (registration number, address, and authorized representative) or other required information.
Yes, reserved tickets are held for 10 minutes. If the order is not completed within this time, the tickets are automatically released for other users. For some high-demand events, the seats you selected may already be reserved by another user. In this case, you will be notified and offered the option to choose different seats.
If your order is declined, check that the payment details you entered are correct and make sure your card has sufficient funds. If the problem persists, please contact us using the provided contact details for assistance.
After successfully completing the order, your tickets will be sent as an electronic document (in PDF format) to the email address you provided. Additionally, the tickets will be available in your account, which you can access using your email address or phone number.
If you do not receive your tickets within 30 minutes of purchase, check the Spam or Promotions folders in your email. If you still cannot find them, please contact us using the provided contact details for assistance.
After completing the order, you cannot change the ticket delivery details. Make sure you provide the correct email address and other required information before finalizing the purchase.
If you lose or delete your ticket, you can download it again from your account using the email address or phone number you used to place the order. If you encounter difficulties, contact us for help.
It is not mandatory to print your ticket. You can show it on your mobile device at the entrance to the event. For some events, organizers may require a printed ticket. Such requirements will be clearly stated on the respective event page.
You can transfer your ticket to another person, unless the event organizer has specified restrictions on this. Make sure the new ticket holder has access to the ticket and meets the conditions for entry to the event.
All tickets purchased through the platform are valid and contain a unique QR or barcode. At the entrance to the event, the code will be scanned to confirm its validity.
All tickets purchased through the platform are valid and contain a unique QR or barcode. At the entrance to the event, the code will be scanned to confirm its validity.
Tickets for events offered through the platform are not subject to return or cancellation, in accordance with Art. 57, para. 12 of the Consumer Protection Act. Please make sure you have reviewed all details before completing the order.
If the event is cancelled, you will receive an email notification with information about a refund or another option offered by the organizer. The refund will be processed in accordance with the organizer's terms.
If there is a change in the date or venue of the event, you will receive a notification at the email address you provided during purchase. Your ticket will remain valid for the new date or venue.
Follow the instructions you will receive by email in case of a cancelled event. The refund is processed by the organizer, and our platform can assist if you encounter difficulties.
When refunds are issued, typically only the ticket value is returned. Administrative and bank fees may not be refundable, as they are charged for the service provided.
Ticket exchange is not possible unless the organizer provides such an option. Please contact the organizer for additional information in such cases.
Policies regarding returns, cancellations, or changes are determined by the organizer and are listed on the event page. Please review them carefully before making a purchase.
If an event is interrupted due to force majeure circumstances (e.g., bad weather), the organizer will decide whether it will be continued or whether compensation will be offered. You will receive details by email.
Information about the appropriate age group, if applicable, is listed on the event page. If you have additional questions, do not hesitate to contact us.
The status of each event is updated on its page. If you have purchased a ticket, you will receive an email for any updates, such as cancellation or changes to the date, start time, venue, etc. We recommend checking your email regularly for updates.
If the event requires a specific dress code, this information will be listed on its page. If unclear, contact the organizer for additional guidance.
If you have questions that are not addressed on the event page, you can contact us or the organizer directly. The organizer's contact details are usually published in the event description.
The ticket price typically includes access to the event, as well as additional services or benefits, if specified in the description. We recommend checking the information on the event page.
Special rules for the venue, such as restrictions on bringing food and drinks, parking, or security measures, are described on the event page. If needed, you can contact the organizer for additional information.
Information about accessibility, such as ramps, designated seats, and other specific conditions, is listed in the event description. If you cannot find it, please contact us or the organizer for assistance.
Details about parking availability, if any, are published on the event page. We also recommend checking the website of the event venue for additional information.
You can subscribe to our newsletter to receive up-to-date information about new and upcoming events. The subscription can be done directly through the platform.
Your profile is created automatically upon your first ticket purchase. To access your profile, use the email address or phone number provided during purchase, and follow the login instructions.
To log into your profile, open the platform and select "Login". Enter the email address or phone number used during registration and follow the instructions.
Our service operates without passwords. Profile access is carried out through an email address or phone number, following the instructions sent to you.
Yes, you can update your information by logging into your profile and selecting the "My Details" section. There you can change information such as your phone number or email address.
Your purchase history is available in the "My Tickets" section of your profile. From there, you will be able to download your tickets for each event as a PDF file.
If your profile is blocked, contact our team to find out the reason and receive assistance.
Yes, you can delete your profile by sending a request to our team through the website's contact form. Please note that deleting your profile will remove access to your purchase history.
If you have difficulties with access, check that you have entered the correct details. If the problem persists, contact our team for assistance.
Notification settings can be changed from the "My Settings" section in your profile. You can choose what emails and notifications you wish to receive.
The platform supports one email address per profile. If you want to change the current email address, you can do so through the "My Details" section in your profile.
During registration or ticket purchase, we collect the following data: full name, email address, and phone number. This data is necessary for the successful processing of your order and maintenance of your profile.
Your data is processed in accordance with our Privacy Policy and Regulation (EU) 2016/679 (GDPR). It is used exclusively for order processing and communication with you, and is not shared with third parties unless required for the provision of the service (e.g., with event organizers).
Your data is stored for as long as necessary to fulfill your purchase or as required by law. After this period, it will be deleted unless you request this earlier.
Yes, you can request the deletion of your personal data through the website's contact form. Please note that deletion may result in loss of access to your purchase history.
You can update/edit your personal data by logging into your profile and visiting the "My Details" section. If you have difficulties, contact our team for assistance.
To receive a report on stored personal data, send a request through the contact form or to the email address specified in the Privacy Policy.
You can withdraw your consent at any time by sending a request through the contact form. This will not affect the lawfulness of processing carried out before the withdrawal.
Your personal data may be shared with event organizers, accountants, or other third parties when this is necessary for the provision of the service or as required by law. More details can be found in the Privacy Policy.
Your data is protected with technical and organizational measures, including encryption and access control. We comply with all GDPR requirements and apply best security practices.
If you believe your data has been processed unlawfully, you can file a complaint with the Commission for Personal Data Protection at: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd., or by email: kzld@cpdp.bg.
If the website does not load properly, try refreshing the page or using a different browser. Make sure your internet connection is stable. If the problem persists, contact us through the website's contact form.
Check that you have correctly entered the card details or other selected payment method. Make sure you have sufficient funds in your account. If the problem persists, please contact us for assistance.
If you do not receive your tickets within 30 minutes of purchase, check the Spam or Promotions folders in your email. If you still cannot find them, contact our team for assistance.
Make sure your device screen is clean and the display brightness is sufficient, or that the printed ticket is clearly visible. If the problem persists, seek assistance from the organizers on site or contact us.
Check that you are entering the correct email address or phone number. If difficulties persist, contact us through the contact form for additional help.
Make sure your device has a stable internet connection. If you continue to experience difficulties, contact our team for assistance.
Restart the order process or refresh the page. If the problem recurs, contact us for assistance.
Use the website's contact form to submit a report. Describe the problem in detail, including information about the device and browser you are using. This will help us assist you faster.
Refresh the page or try a different browser. If the problem persists, contact us through the contact form.
Make sure your device supports opening PDF files. If you still have difficulties, contact us to receive a new copy of the ticket.
Access to the event is carried out by scanning your electronic ticket (PDF file) or paper ticket at the entrance. Make sure the QR or barcode on the ticket is clearly visible for successful scanning.
Yes, you can show the electronic ticket on your mobile device. Make sure the screen is bright enough and the QR code is clearly visible for scanning.
Minors may attend events only if the organizer allows it. Check the event page for information related to age restrictions. For some events, the presence of a guardian or a parental declaration may be required.
Yes, many events offer special conditions for access by people with disabilities, such as ramps, elevators, and specially designated seats. If you need assistance, contact us or the event organizer in advance.
The policy for late entry depends on the organizer and the event venue. In some cases, you may not be admitted after the start of the event. Check the information on the event page or contact the organizer for details.
Yes, most events have restrictions on bringing food, drinks, and large luggage. Information about the venue rules is listed on the event page.
If you need help, look for an organizer's representative at the entrance or in the event area. They will assist you with information or direct you to the right contact.
The specific rules for VIP or special passes depend on the event organizer. This information will be listed in the event description or on the ticket itself.
You can contact our team through the website's contact form or at the phone number listed in the Contacts section.
Our team is available Monday to Friday, from 09:00 to 18:00. On weekends, response times may be extended.
For urgent questions outside working hours, you can submit an inquiry through the contact form. You will receive a response as soon as possible on the next business day.
The addresses of our partner box offices are listed in the Contacts section of the website. We recommend checking the box office's working hours before visiting.
After you submit an inquiry through the contact form, you will receive a confirmation at your email. We will respond within the usual response time.
If you wish to submit a complaint or report, or if you are not satisfied with the support provided, use the website's contact form or send an email to the listed correspondence address. Our team will review the case and inform you of the actions taken as soon as possible.
To become a partner, contact us through the partnership form, which you will find in the Contacts section. Our team will reach out to you for further details.
Our Terms and Conditions are available at the bottom of the platform's page. We recommend familiarizing yourself with them before making a purchase.
Yes, you can use the platform, but only with the explicit consent of a parent or guardian when required. Some events may have age restrictions listed in their description.
Full responsibility for organizing the events lies with the organizer. Our platform acts solely as an intermediary for ticket sales.